I am not from Seattle but I brought a car I purchased in the area to them to get looked at before starting a long road trip home. They were incredibly accommodating to my complicated schedule and uncertain timeline, were incredibly kind and helpful with identifying issues on the car and were fantastic to work with on every level. Rob is who I mainly dealt with, and he was truly the kindest and most helpful mechanic I've ever had the pleasure of dealing with. Knowing full-well I will not ever be returning as a client since I'm from out of town, he went above and beyond to accommodate my needs. Josh, the mechanic who looked over my car, was also great - knowledgeable, friendly and super helpful - he's also clearly a good mechanic, as he guessed the code for the check engine light the car had before inspecting the car, and it's not even a code that shows a symptom (emissions related, totally pointless system that effects nothing). All around an incredible experience, and it continues to be, as several days later after already being home all the way in eastern Canada, I gave Rob a call to ask him some questions about the car and again, he was as helpful and kind as anyone could possibly be. It really makes me sad that I won't be able to be a long-term client of theirs. If you need a BMW (or any car for that matter) worked on, I can say with confidence that Car Tender will treat you well, do good work and destroy the stereotype mechanics have of rude or dishonest. Truly, they are top-notch at customer service and their trade.