I brought my car in for routine maintenance. Eric called to let me know my struts need replacing but there was no pressure to get it done right then as it wasn't a safety issue. I appreciated the honestly although I opted to have them replaced then anyway. They still had me in and out within the day. He also offered assistance in replacing my side view mirror (which I had already decided to replace myself) and offered to pop it on for me at no charge after I get it painted.